Web Solutions
Vicert creates Web Solutions for Providers, Members, Producers and Employers as secure web-based application environments that aggregate information and capabilities from a number of underlying systems and make those accessible to the various end users.
Vicert's solutions offer secure HIPAA-compliant transactions and paperless data exchange significantly improving information sharing between health insurance companies and their constituencies. In addition, the call volumes are reduced by providing efficient user self-service through the web or mobile portals and by driving adoption of web and mobile use in a secure environment.
Client Challenges
Some of the challenges that our clients face in an effort to reduce costs, come to parity and move beyond their competitors include:
- Provide sufficient details through self-service to resolve at least 90% of the questions the user may have, prior to calling customer service.
- Present detailed up-to-date information about the patient's eligibility, benefits and the status of a claim.
- Allow site visitors to get detailed information on available insurance plans and to enroll online.
- Enable easy access to health related content, healthcare provider directories, drug databases and similar data repositories.
- Facilitate the paperless exchange of information through the Electronic Data Interchange (EDI).
- Comply with HIPAA regulations designed to protect the security and privacy of patient medical records.
- Provide adequate reporting to audit transactions and monitor usage.
Our Solutions
Responding to these challenges, Vicert designs and implements solutions tailored to specific business requirements and technologies used by our clients.
- Enterprise portal architecture, implementation, integration and customization.
- Solution available for inquiries 24x7, 365 days a year.
- Single access point to the information aggregated from multiple data sources.
- Easy-to-use user interface built through the implementation, customization and integration of third party solutions.
- Personalization tools to profile, segment and data-manage users.
- Flexibility and scalability ensured by the development of reusable APIs exposing their functionalities via web services.